Our Commitment
We at BNN Astrosage take the privacy of the information you provide us very seriously. This policy demonstrates our unwavering commitment to your data confidentiality. By using BNN Astrosage, you acknowledge and agree to the practices described herein.
1. Confidentiality Guarantees
- BNN Astrosage guarantees absolute confidentiality of our members' identity, birth details, and any forecasts made using those details to the maximum extent possible under legal and security frameworks.
- We guarantee that no direct or indirect use will be made of any information revealed in your predictions, except for the explicit purpose of generating and communicating your astrological charts and insights back to you.
- We do not sell or rent your personally identifiable information to anyone.
2. Information Collection
A. Registration Data
During membership registration, BNN Astrosage collects personal information including your name, gender, birth information, email address, and your place of birth and residence. This information is critical to calculate your accurate horoscope and planetary positions.
B. Log Files, IP Addresses & Cookies
When you interact with the BNN sanctuary, we may collect non-personal action data. This includes IP addresses to diagnose server issues, demographic data (such as global traffic origin), browser types, and screen resolutions. This data is used solely to enhance sanctuary performance and personalize your journey.
3. Purpose & Usage
The information collected may be used for:
- Providing a personalized browsing and reading experience.
- Internal research and analysis to improve our predictive algorithms and content.
- Facilitating secure session management through encrypted cookies.
- Compliance with statutory or legal obligations.
4. Security Safeguards
We follow rigorous industry standards, technical measures, and procedural protocols to protect against unauthorized access. BNN Astrosage does not collect or store payment information directly on our website; all financial transactions are processed securely by world-class third-party payment gateways.
5. Data Deletion & Rights
Users maintain full control over their data. All personal information related to a user account will be permanently purged upon deletion of such account. You may request account deactivation and data scrubbing by contacting our support sanctuary at support@bnnastrosage.com.
6. Third-Party Links
Our sanctuary may contain links to other global destinations. BNN Astrosage is not responsible for the privacy practices followed by external entities. We encourage you to review their policies independently.
7. Admin Review for Support & Refunds
BNN Astrosage administrators may review your chat conversations and reading questions when materially needed — for example, when you submit a refund request from within the chat interface, when troubleshooting a technical issue you have raised with support, or when periodically auditing answer quality. Our legal basis for this processing is our legitimate interest in providing reliable customer support together with the performance of the service contract with you. Access is strictly limited to authorised staff and is exercised only to the extent needed for the specific support task at hand.
Every administrator decision that affects your account — granting a refund, denying a refund, or adjusting your credit balance — is recorded in an append-only audit log retained for the operational lifetime of your account. Upon account deletion, audit entries referencing your account are anonymised within 30 days.
Your rights. You may request a copy of audit entries that reference your account by emailing support@bnnastrosage.com with the subject line “Audit request”. You may withdraw consent for chat data storage at any time by emailing the same address with the subject line “Withdraw chat consent” — your chat history will be deleted within the time frames described in Section 5 above. If you reside in the United Kingdom, the European Economic Area, India, or any other jurisdiction with a data-protection supervisory authority, you also have the right to lodge a complaint with that authority — for example, the UK Information Commissioner's Office (ico.org.uk) or the India Data Protection Board under the DPDP Act, 2023.